Refunds can only be provided if there is an issue with the cd-key itself which prevents the correct redeeming/activation of the game.

We do not provide refunds on games which require a VPN if you cannot activate them, please make sure you will be able to do the procedure before purchasing.

Also, any Preorder can be canceled and a refund provided at any time prior to its delivery. Once the cd-key has been delivered and/or used by the customer we won't be able to accept a return or provide a partial or total refund.