FAQ
Estimated delivery time is usually between 30 minutes and 2 hours. Please note that in some cases payment validation and anti-fraud measure may increase the ...
Sun, 5 Oct, 2014 at 8:47 AM
Refunds can only be provided if there is an issue with the cd-key itself which prevents the correct redeeming/activation of the game. We do not provide re...
Mon, 21 Jul, 2014 at 11:34 AM
No. We are sorry, but we only work with digital goods and we won't be able to provide any physical box or media of the games sold at our website.
Wed, 2 Apr, 2014 at 3:36 PM
If the cancelation request is made before the delivery date, a full refund will be provided without any deductions. EliteKeys reserves the right to also ca...
Thu, 24 Apr, 2014 at 3:41 PM
When you Preorder a game from our website you will be informed of its estimated delivery date on its description. In most cases customers receive the game e...
Fri, 27 Jun, 2014 at 1:34 PM
Please be sure you are you are inserting all the cd-key characters correctly, this happens at times by using look a like characters (Example: "0",...
Fri, 31 Oct, 2014 at 5:28 PM
Please try doing doing a Repair Install as it may fixe damaged files of the game's installation. The procedure is the following:
Go to My Games i...
Sun, 12 Oct, 2014 at 8:41 PM
If you have the error:
ERROR: sound bank failed to load mpl_patch.all
Please do the folllowing in order to fix it:
Go to St...
Sat, 26 Jul, 2014 at 6:30 PM
Some issues have been reported regarding the activation of RIFT codes.
If you are having problems activating a RIFT game you should try to contact RIF...
Mon, 3 Feb, 2014 at 2:53 PM
If you would like to become our reseller and get all the games at a discounted price (10 to 20% standard retail price discounted) you just need to apply to...
Sat, 16 Aug, 2014 at 1:50 PM